Privacy Policy

Version: 1.0

Effective Date: 25.07.2026

Last Reviewed: 25.07.2026

Introduction

Delmere Projects Ltd (“Delmere Projects”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

Who We Are

Company Name: Delmere Projects Ltd

Registered Office:
Marlborough House
68 High Street
Weybridge
Surrey
KT13 8BL

Email: info@delmereprojects.co.uk

Telephone: 01932 640652

Delmere Projects Ltd is the Data Controller for the personal information we process.

Information We Collect

Depending upon our relationship with you, we may collect:

Customers

• Name
• Address
• Email address
• Telephone number
• Property address
• Photographs of your property
• Survey notes
• Quotations
• Contracts
• Invoices
• Payment records
• Correspondence
• Warranty information
• CCTV or video footage where applicable

Prospective Customers

We may collect:

• Contact details
• Enquiry information
• Property details
• Photographs you provide
• Details of requested work

Employees

We may collect:

• Contact details
• Date of birth
• National Insurance number
• Right to work documentation
• Qualifications
• Training records
• Payroll information
• Pension information
• Emergency contacts
• Medical information where required by law or necessary to protect health and safety
• Driving licence information where relevant
• Performance records

Temporary Staff & Subcontractors

We may collect:

• Contact details
• Company information
• UTR (where applicable)
• National Insurance number
• Bank details
• Qualifications
• Insurance documentation
• Training records
• Health & Safety records
• CIS information
• Right to work documentation
• Vehicle details where necessary

Suppliers

We may collect:

• Business contact information
• Delivery details
• Account information
• Payment information

How We Collect Information

We collect information:

• Directly from you.
• Through our website.
• By telephone.
• By email.
• During surveys.
• During meetings.
• From publicly available sources.
• Through social media where you contact us.
• Through referrals.
• From recruitment agencies.

Why We Use Your Information

We use personal information to:

• Prepare quotations.
• Enter into contracts.
• Carry out building works.
• Manage projects.
• Arrange deliveries.
• Process payments.
• Provide warranties.
• Respond to enquiries.
• Meet legal obligations.
• Manage employees.
• Manage subcontractors.
• Maintain Health & Safety records.
• Prevent fraud.
• Resolve disputes.
• Improve our services.
• Request customer feedback and reviews.

Our Lawful Basis

Depending upon the circumstances we process personal information because:

• It is necessary to perform a contract.
• We have a legal obligation.
• We have a legitimate business interest.
• You have given consent.
• It is necessary to protect vital interests.

Special Category Data

Where required, we may process limited health information relating to employees or temporary workers to meet our legal obligations regarding health, safety and employment.

Such information will always receive additional protection.

Photographs

Delmere Projects routinely photographs projects:

• Before work.
• During work.
• Upon completion.

Photographs are used for:

• Quality control.
• Warranty records.
• Project management.
• Evidence of existing conditions.
• Training.
• Marketing.

Photographs used for marketing will not identify individual clients or disclose property addresses without prior consent.

CCTV & Video

Where CCTV or video footage is captured during our works it may be retained where necessary for security, insurance, training or evidential purposes.

Marketing

Where you have provided consent, or where permitted by law, we may contact you regarding our services.

You may opt out of marketing communications at any time.

We will never sell your personal information to third parties.

Who We Share Information With

We may share information where necessary with:

• Employees.
• Temporary workers.
• Subcontractors.
• Suppliers.
• Professional advisers.
• Accountants.
• Solicitors.
• Insurance companies.
• Banks.
• Payment providers.
• Local Authorities.
• Building Control.
• Warranty providers.
• Regulatory bodies.
• HM Revenue & Customs.
• Law enforcement agencies where legally required.

We only share information necessary for the purpose concerned.

Data Security

Delmere Projects takes appropriate technical and organisational measures to protect personal information.

These include:

• Password-protected devices.
• Secure cloud storage.
• Restricted staff access.
• Anti-virus software.
• Regular software updates.
• Secure disposal of confidential information.
• Staff confidentiality obligations.

Data Retention

We retain personal information only for as long as reasonably necessary.

Typical retention periods include:

Customer quotations – up to 7 years

Contracts – up to 12 years where appropriate

Invoices – minimum 6 years

Warranty records – warranty period plus 6 years

Employment records – as required by law

Health & Safety records – as required by law

Photographs – whilst relevant to our business records

Where litigation is anticipated, information may be retained for longer.

Your Rights

Under UK GDPR you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion where appropriate.
• Restrict processing.
• Object to processing.
• Data portability where applicable.
• Withdraw consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Where required, cookie consent will be obtained before non-essential cookies are placed.

Website Analytics

We may use website analytics services to understand visitor behaviour and improve our website.

Information collected is generally anonymised wherever possible.

Data Breaches

Any suspected personal data breach will be investigated promptly.

Where required by law, Delmere Projects will notify the Information Commissioner’s Office and affected individuals without undue delay.

International Transfers

We aim to store personal information within the United Kingdom.

Where information is processed outside the UK, appropriate safeguards will be implemented in accordance with UK GDPR.

Children’s Information

Our services are not directed at children under the age of 18.

We do not knowingly collect personal information from children unless necessary in connection with a contract and provided by a parent or legal guardian.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Delmere Projects Ltd

Marlborough House

68 High Street

Weybridge

Surrey

KT13 8BL

Email: info@delmereprojects.co.uk

Telephone: 01932 640652

Complaints

If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can investigate your concerns.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113